Service Delivery Manager

Role:Service Delivery Manager Required Skills Bilingual (English and French). Strong background in IT Cloud Operations and Governance. Experience handling onsite-offshore delivery models and managing distributed teams. Excellent interpersonal and communication skills. Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Proven ability to manage complex service environments involving multiple stakeholders and vendors. Experience in customer relationship management and managing service escalations effectively. Ability to track and report service performance metrics and drive service improvement plans. Experience in the Banking, Financial Services, and Insurance (BFSI) domain is a strong asset. Roles and Responsibilities Act as the primary point of contact for the client at the onsite location for all service delivery-related matters. Manage end-to-end operations, including incident, change...