Service Delivery Manager

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

Strategic Client Management

• Lead and oversee the client experience across a 24 x 7 x always operations delivery for multiple clients.
• Align ITIL-based service delivery to meet contractual commitments across diverse services and technologies, including but not limited to Route/Switch/Firewall and Voice technologies.
• Manage overall Client program management, ensuring SLA attainment, client communication, reporting, and quality management leveraging operatio...