Service Delivery Manager (Remote)

At Percona, our Service Delivery Managers are trusted advisors for our Managed Services customers and key partners to our internal delivery teams. They build strong relationships, help customers get the most value from our services, and work closely with our DBA, Customer Success, Sales, and Engineering teams to ensure successful outcomes for both our customers and Percona.

SDMs serve as the bridge between customer needs and service delivery, balancing priorities, facilitating communication, managing risks, and ensuring commitments are met. They play an important role in customer satisfaction, retention, and long-term success by fostering strong collaboration across teams and helping customers realize the full value of their partnership with Percona.

This role combines relationship management, operational leadership, customer advocacy, and strategic thinking. You'll help customers navigate challenges, align priorities, and maximize the value they receive fr...