Service Delivery Manager

Individual Contributor Responsibilities

• Assess service needs and support the realization of the service roadmap.

• Oversee and improve procedures for service processes/workflows e.g., who/what/when/how.

• Monitor and review service deliveries and drive related continuous improvement initiatives.

• Act as the market point of contact and manage stakeholders for Support Services Deliveries.

• Manage and support delivery of market specific vendors and globally procured contracts suppliers, MTPs, procured solutions in alignment with H&M policies

• Support market specific procurement

• Manage invoices and follow up

• Ensure change management activities and coordinate and communicate relevant information with involved parties

Manager Responsibilities

• Lead a team of Service Delivery Specialists...