Service Delivery Manager
Location
singapore, singapore
Job Type
Full-time
Category
Professional Services
Posted
June 12, 2026
About Our Client
A Singapore-based global transportation and supply chain solutions provider, recognised as one of the largest home-grown enterprises in Southeast Asia.
Service Delivery & Operations
- Oversee end-to-end service delivery to ensure quality and consistency
- Monitor and manage service performance against SLAs, KPIs, and OLAs
- Ensure timely resolution of incidents, service requests, and escalations
- Coordinate with technical teams to resolve complex issues
Stakeholder Management
- Act as the primary point of contact for clients/customers
- Build and maintain strong client relationships
- Conduct regular service review meetings with stakeholders
- Manage expectations and ensure customer satisfaction
Incident & Problem Management
- Ensure major incident handling and communication
- Lead root cause analysis (RCA) and implement prevent...