Service Delivery Manager
Location
taguig, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
May 30, 2026
Description
Your role typically involves overseeing and directing the strategic planning, operations, and financial performance of the BPO division within a company.
- Developing and implementing strategic plans to improve operational efficiency and achieve business goals.
- Managing the overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.
- Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.
- Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.
- Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the Wealth Investment and Asset Management services.
- Overseeing budgeting, forecasting, and financial reporting for the BPO division.