Service delivery manager

Manager – Service Delivery (Customer Service Process)

Designation: Manager – Service Delivery

Process: Customer Service

Organisation: Shipping MNC

Experience: 8–13 Years

Qualification: Graduate from a reputed university

Location: Mumbai

Reporting To: Director

Job Description – Key Expectations:

Good knowledge of the shipping and logistics domain. Ability to achieve targets and consistently exceed them. Contribute ideas and suggestions to improve processes. Identify issues/patterns in processes and recommend solutions. Record and maintain productivity data in respective databases and Excel sheets. Perform all activities with high accuracy and minimal errors.

Responsibilities:

Overall responsibility for managing specified Customer Service processes/teams. Participate in management decisions and support strategic initiatives. Plan, allocate, and control processes and resources to ensure quality deliv...