Service delivery manager
Location
thane, maharashtra
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Manager – Service Delivery (Customer Service Process)
Designation: Manager – Service Delivery
Process: Customer Service
Organisation : Shipping MNC
Experience: 8–13 Years
Qualification: Graduate from a reputed university
Location: Mumbai
Reporting To: Director
Job Description – Key Expectations:
Good knowledge of the shipping and logistics domain.
Ability to achieve targets and consistently exceed them.
Contribute ideas and suggestions to improve processes.
Identify issues/patterns in processes and recommend solutions.
Record and maintain productivity data in respective databases and Excel sheets.
Perform all activities with high accuracy and minimal errors.
Responsibilities :
Overall responsibility for managing specified Customer Service processes/teams.
Participate in management decisions and support strategic initiatives.
Plan, allocate, and control processes and resources to ensure quality deliverables within timelines and budge...
Designation: Manager – Service Delivery
Process: Customer Service
Organisation : Shipping MNC
Experience: 8–13 Years
Qualification: Graduate from a reputed university
Location: Mumbai
Reporting To: Director
Job Description – Key Expectations:
Good knowledge of the shipping and logistics domain.
Ability to achieve targets and consistently exceed them.
Contribute ideas and suggestions to improve processes.
Identify issues/patterns in processes and recommend solutions.
Record and maintain productivity data in respective databases and Excel sheets.
Perform all activities with high accuracy and minimal errors.
Responsibilities :
Overall responsibility for managing specified Customer Service processes/teams.
Participate in management decisions and support strategic initiatives.
Plan, allocate, and control processes and resources to ensure quality deliverables within timelines and budge...