Service Delivery Team lead

RED SAP Solutions • Vienna, Vienna, Austria • Posted June 08, 2026

Location Vienna, Vienna

Job Type Full-time

Category Operations Specialties Managers

Posted June 08, 2026

Red Global are working with a key client to hire a Service Delivery Team Lead. This role will be a full-time, permanent engagement to hire a German-speaking Senior Team Lead to help support their IT support team deliver high quality service. This role will be a fully on-site role, requiring 5 days per week on-site at their Vienna office.

Required skills / Experience:
At least 3-5 years of experience in a comparable management position in IT support.

Sound experience in leading teams and escalation management.

In-depth knowledge of Microsoft Windows operating systems and Microsoft Office/365 (including Exchange, Teams, SharePoint and Intune).

Experience in implementing and optimising CRM/ERP/WMS systems.

Knowledge of network services such as DNS and DHCP as well as VoIP, PBX and 3CX.

German Speaking
Tasks:
Lead and motivate a team of IT support st...

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