Service Design and Transformation Manager

Service Design and Transformation Manager - 6 month contract - Telecoms

Reading (2 days/week in office)

The Service Design and Transformation Manager plays a key role within the Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for the shareholders.

Working across the Company and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high‑quality operational performance.

Why this role matters:

The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures the Company can adapt its services in a structured and controlled way—without compr...