Service Design and Transformation Manager

Service Design and Transformation Manager

Design services. Deliver change. Enable better network outcomes.

The Service Design and Transformation Manage r plays a key role within MBNL’s Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for EE/BT and Three. Working across MBNL and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs enabling consistent, high‑quality operational performance.

Why this role matters

The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures MBNL can adapt its services in a structured and controlled way without compromising stability...