Service Designer for Digital Transformation
Location
edmonton, division no. 11
Job Type
Full-time
Category
Other-General
Posted
May 31, 2026
Drive human-centered design in Edmonton as a Service Designer. Shape innovative service solutions that enhance both user and employee experiences across multiple channels.
This position focuses on integrating human-centered design methods while analyzing user experiences. Collaborate with various program teams to create impactful strategies, including user stories and journey maps. You'll play a critical role to enhance service design by documenting outcomes and measuring performance.
Key Responsibilities:
• Integrate human-centred design into program evaluations
• Analyze user experiences across diverse channels
• Develop comprehensive journey maps and service blueprints
• Collaborate with stakeholders on process co-design
• Measure service delivery and report key outcomes
Requirements:
• Proven experience with human-centered design approaches
• Strong analytical capabilities for user experience assessment
• Knowledge in managing digital transformation...
This position focuses on integrating human-centered design methods while analyzing user experiences. Collaborate with various program teams to create impactful strategies, including user stories and journey maps. You'll play a critical role to enhance service design by documenting outcomes and measuring performance.
Key Responsibilities:
• Integrate human-centred design into program evaluations
• Analyze user experiences across diverse channels
• Develop comprehensive journey maps and service blueprints
• Collaborate with stakeholders on process co-design
• Measure service delivery and report key outcomes
Requirements:
• Proven experience with human-centered design approaches
• Strong analytical capabilities for user experience assessment
• Knowledge in managing digital transformation...