Service Designer
Location
johannesburg, gauteng
Job Type
Full-time
Category
Software Architecture & Engineering
Posted
June 24, 2026
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- Conduct user research to gain a deep understanding of customer needs and behaviors
- Design end-to-end experience journeys that meet customer needs and business goals
- Write user stories and acceptance criteria to inform product development
- Design and plan user testing to validate design decisions
- Collaborate with cross-functional teams to ensure design solutions meet business and technical requirements
- Develop and maintain design documentation and design systems
- Enable and coach teams on the practice of service design
Job Description
- Conduct user research to gain a deep understanding of customer needs and behaviors