Service designer
Location
London, London
Job Type
Full-time
Category
other-general
Posted
June 16, 2026
Job Title: Service Designer
Location: London - 25 Gresham Street - Hybrid
Contract Type: Initial 6-month contract (extendable)
Role Overview
We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases.
The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence.
Key Responsibilities
Lead service design activities across the full project lifecycle, from discovery through to refinement and delivery.
Shape and d...
Location: London - 25 Gresham Street - Hybrid
Contract Type: Initial 6-month contract (extendable)
Role Overview
We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases.
The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence.
Key Responsibilities
Lead service design activities across the full project lifecycle, from discovery through to refinement and delivery.
Shape and d...