Service Desk Agent

SCC • Birmingham, England, United Kingdom • Posted June 09, 2026

Location Birmingham, England

Job Type Permanent

Category Supervisors of Office and Administrative Support Workers

Posted June 09, 2026

Contract Type
 : PermanentSalary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: . am – pm, Monday – Friday Interview Process: -stage processWhy SCC?
An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company
Role purpose:Log incidents and requests and progress them in the system.
Accurately diagnose and assess incoming calls within the in-house system.
Ensure all required incident and requests are completed within the SLA commitments.
Resolving and closing tickets at the first point of contact where possible.
Deliver outstanding telephone support to customers.
        

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