Service Desk Agent (m/f/d)

Vetropack • Pöchlarn, Lower Austria, Austria • Posted June 08, 2026

Location Pöchlarn, Lower Austria

Job Type Unbefristet - vollzeit

Category Information and Record Clerks

Posted June 08, 2026

We warmly invite you to join our team at Vetropack Austria as Service Desk Agent (m/f/d)!

The primary purpose of the Service Desk Agent is to provide first and second level technical support to end-users, ensuring the efficient resolution of IT-related issues and maintaining high levels of customer satisfaction. The objective is to act as the first point of contact for IT support, troubleshooting hardware and software problems, and escalating more complex issues to higher-level support teams. 
Your future responsibilities
First- and second-level support for our employees across all Vetropack locations 

Receiving, prioritizing, and processing IT tickets in accordance with SLAs 

Troubleshooting and resolving hardware, software, and network issues 

Contributing to the creation and maintenance of documentation (troubleshooting guides, IT services, processes) 

Setting up and configuring IT workstations...

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