Service Desk Agent

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.Consolidated revenues as of 12 months ending September **** totaled $13.7 billion.Working Model: 100% Onsite, 2 days off per week, rotational shift, 24/7 operation.Required English Proficiency Level: C1, please share your resume in EnglishLocation: ZapopanWe are looking for a Service Desk AgentJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer's end users Classify Service Calls according to the specified options.Route problems to...