Service Desk Analyst at Yardstick Technologies
Location
edmonton, division no. 11
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Enhance your IT career with Yardstick Technologies as a Service Desk Analyst. Deliver essential support for user issues, including desktop and network troubleshooting in a collaborative environment.
This Tier 1 position involves resolving IT challenges directly with clients, providing both onsite and remote assistance. With a focus on technical support, you will handle desktop issues, peripherals, and networking devices while managing incident tracking and service requests.
Key Responsibilities:
• Deliver prompt IT support for customers onsite and remotely
• Troubleshoot desktops, peripherals, and networking devices
• Track and prioritize end-user incidents and service requests
• Document service interactions and escalate as needed
• Join the on-call rotation for after-hours support
Requirements:
• Minimum 2 years of hardware/software support experience
• Familiar with networking and server support
• Strong verbal and written communication skills
• C...
This Tier 1 position involves resolving IT challenges directly with clients, providing both onsite and remote assistance. With a focus on technical support, you will handle desktop issues, peripherals, and networking devices while managing incident tracking and service requests.
Key Responsibilities:
• Deliver prompt IT support for customers onsite and remotely
• Troubleshoot desktops, peripherals, and networking devices
• Track and prioritize end-user incidents and service requests
• Document service interactions and escalate as needed
• Join the on-call rotation for after-hours support
Requirements:
• Minimum 2 years of hardware/software support experience
• Familiar with networking and server support
• Strong verbal and written communication skills
• C...