Service Desk Analyst
Location
Boston, MA
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Primary Purpose of Position:
Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Essential Functions:
End User Support
+ Install and support the use of peripherals and computer software including, but not limited to, Microsoft Office, Adobe and other applications.
+ Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
+ Diagnose hardware problems and perform and/or coordinate the repair of hardware.
+ Install new laptops, desktops, printers, personal device assistants and other peripherals.
+ Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Adobe Creative Cloud suite and other applications.
+ Maintain and enforce software policies and standards.
+ Interact with the Applicat...
Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Essential Functions:
End User Support
+ Install and support the use of peripherals and computer software including, but not limited to, Microsoft Office, Adobe and other applications.
+ Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
+ Diagnose hardware problems and perform and/or coordinate the repair of hardware.
+ Install new laptops, desktops, printers, personal device assistants and other peripherals.
+ Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Adobe Creative Cloud suite and other applications.
+ Maintain and enforce software policies and standards.
+ Interact with the Applicat...