Service Desk Analyst
Location
Caerphilly, Gwent
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 04, 2026
Service Desk Analyst - Caerphilly - £24,785 + benefits
We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team.
This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function.
You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
Provide 1st line IT support via phone, email and face-to-face
Log and manage incidents through the ticketing system
Support Microsoft 365 applications and company hardware/software
Escalate complex issues where required
Support new starter onboarding and inductions
Work within agreed SLAs and ITIL best practice
Experience Required
We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team.
This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function.
You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
Provide 1st line IT support via phone, email and face-to-face
Log and manage incidents through the ticketing system
Support Microsoft 365 applications and company hardware/software
Escalate complex issues where required
Support new starter onboarding and inductions
Work within agreed SLAs and ITIL best practice
Experience Required