Service Desk Analyst

Description

The Alberta Electric System Operator (AESO) is embarking on a major restructuring of the Alberta energy market. The Restructured Energy Market (REM) program is a significant,organizationwide, multi-year initiative being delivered on an aggressive timeline.

This full-time opportunity offers a competitive salary, paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package. We support a hybrid work environment,with theteam in the officeTuesdaythroughThursdayand workingremotelyon Mondaysand Fridays. However, some weeks may requireadditionalonsite presenceto supportkey business or operations events.

Reporting to the Manager, IT Service Operations, theService Desk Analystposition will provide standard application support, technical support, and incident and request management.

Key Accou...