Service Desk Analyst

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This range is provided by TELUS Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$42,000.00/yr – CA$48,000.00/yr

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Overview:

In this position, you will be in charge of accepting all user problems via calls, voicemail and electronic forms while taking ownership of all IT issues through diagnosis, investigation and resolution. You will respond to escalation requests and ensure client satisfaction in a highly client‑focused and high‑volume environment. Internal Service Levels require a high level of problem resolution on first contact, and accurate routing of trouble tickets to the next level of support.

Responsibilities:

• Requests using the incident management and request fulfillment processes. Problems include...