Service Desk Analyst
Location
Cape Town, Cape Town
Job Type
Full-time
Category
Computer Occupations
Posted
May 29, 2026
Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment. Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.
Minimum Qualifications:
Operational Technical Support
Excellent Communication and Interpersonal skills.
Minimum Qualifications:
- Matric Grade 12 (Compulsory)
- Own reliable transport and driver’s license
- Tertiary IT qualification
- ITIL Foundation
Operational Technical Support
- Logging all relevant incident/service request details, allocating categorization and prioritization levels.
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests when first contacted whenever possible
- Escalating incidents/service requests that they cannot resolve within agreed timescales
- Keeping users informed of progress
- Closing all resolved incidents...