Service Desk Analyst

Description

Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles.

One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.

Service Desk – 2 positions vacant

Contract role until the end of the year initially(Chances of extension later).

Role Purpose:

This role is responsible for 1st level support to users, managing incidents, recording and alerting, initial support and classification, investigation and diagnosis, resolution and recovery, or assignment to 2nd level teams as well as the administration of the knowledge base management system on behalf of IS.

Role Purpose is a very high level statement of what the role is expected to do

Key Accountabilities: