Service Desk Analyst
Location
Evansville, IN
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Service Desk Technician
+ Work Model: 100% Onsite
Position Overview
The Service Desk Technician provides first‑level technical support for end users across a large, enterprise‑level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance.
Key Responsibilities
+ Serve as the first point of contact for technical support requests through phone, email, and chat.
+ Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
+ Assist with requests related to productivity tools, communication platforms, and system migrations.
+ Perform password resets, account updates, and basic user administration tasks.
+ Document all interactions, troubleshooting steps, and res...
+ Work Model: 100% Onsite
Position Overview
The Service Desk Technician provides first‑level technical support for end users across a large, enterprise‑level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance.
Key Responsibilities
+ Serve as the first point of contact for technical support requests through phone, email, and chat.
+ Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
+ Assist with requests related to productivity tools, communication platforms, and system migrations.
+ Perform password resets, account updates, and basic user administration tasks.
+ Document all interactions, troubleshooting steps, and res...