Service Desk Analyst - L1 / L2 Support Engineer
Location
Gurgaon, Uttar Pradesh
Job Type
Full-time
Category
Computer Occupations
Posted
June 05, 2026
Job Role: - Service Desk Analyst / L1 / L2 Support Engineer
Job Location:- Atlanta/Chennai/Gurgaon
Experience:- 3 - 5 Years
Roles & Responsibilities:-
- Serve as the first point of contact for IT incidents and service requests (L1/L2 support).
- Provide technical support for applications, operating systems, hardware, servers, storage, printers, networks, and communication systems.
- Troubleshoot and resolve Level 1 issues; escalate complex cases as required.
- Manage incidents, service requests, and ensure SLA adherence.
- Deliver phone, email, and remote support to onsite and offsite users.
- Handle VIP user support with professionalism and urgency.
- Support audio-visual equipment and perform basic device break-fix tasks.
- Perform basic server, storage, and network-level troubl...