Service Desk Analyst

Responsibilities

• Act as the single point of contact to support internal and external clients 24/7.
• Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
• Walk the customer through the problem-solving process.
• Closely coordinate with clients to ensure issues have been resolved.
• Updating knowledge bases with details of common problems.
• Optimize improvements through skills development and knowledge sharing.
• Perform remote assistance through diagnostic techniques.
• If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
• Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
• Job Type: Full-time
• Pay: From Php22,000.00 per month
• Benefits:
• Additional leave
• Company Christmas ...