Service Desk Analyst

HEALTHCARE SERVICE DESK | Greenhills, San Juan

Qualifications

• Bachelor’s/College Degree in Computer Science, Information Technology, or equivalent
• At least 2 years of relevant work experience required
• Preferably 1–4 years of experience in Customer Service, Help Desk, or Service Desk Support (Healthcare experience is a plus)
• Must be amenable to shifting schedules
• Must be willing to work 100% onsite
• Excellent communication, customer service, problem-solving, troubleshooting, follow-up, and organizational skills
• Detail- and service-oriented team player, flexible with working hours, and able to work independently
• Self-motivated team player with initiative
• Ability to multitask in a fast-paced environment

Key Competencies

• Must have good English communication and conversation skills (verbal and written)
• Must have stron...