Service Desk Analyst

Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software. As a service desk analyst, you will be responsible for enhancing the end-user experience by providing front-line technical support services while working with a diverse team. Provide Level 1 and Level 2 Desktop support for the maintenance of the computer desktop environment by providing end-user support in moves, hardware, and software installations/upgrades. As the first line of general IT support, responsibilities include administration and support of desktops, laptops, printers, mobile devices, telephony, and related equipment.

Responsibilities

Customer Service

• Courteously respond to all support requests to deliver service level...