Service Desk Analyst
Location
patos de minas, minas gerais
Job Type
Full-time
Category
Bases de dados, analítica e inteligência empresarial, Assistência técnica e administração
Posted
June 17, 2026
Main Functions
Do you want to make a difference and join a dynamic team? If yes, then we want to meet you!
Our Service Desk team is looking for key members to join our team. If you possess the technical knowledge and quickly identify, diagnose, and troubleshoot end‑user support issues to ensure they are successfully resolved, then we would like to hear from you!
Key Accountabilities
- Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer‑related technologies
- Provide initial Service Desk support to end users on a variety of issues.
- Responsible to monitor all open requests and incidents to ensure timely resolution, escalating for assistance when appropriate.
- Assign requests or incidents to appropriate queues for follow up with the employee.
- Responsible to log a ticket for a...