Service Desk Analyst – ServiceNow (SNOW)

Integro Softwares Inc • Victoria, British Columbia, Canada • Posted March 17, 2026

Location Victoria, British Columbia

Job Type Full-time

Category Computer Occupations

Posted March 17, 2026

POSITION DESCRIPTION
Data entry – handling sensitive data within various systems
Verify accuracy of steps completed by other team members
Handling Onboarding/Off boarding procedures
Manage request queue and monitor aging tickets and provide status updates and follow-up
Assist with backlogged tickets
Assist with MS office products
The position is based in Victoria (Client Location)
QUALIFICATIONS
Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
ITIL Certification or working experience
Experience working with ServiceNow or similar ticketing system
Enterprise experience on a level 1 team
Highly service-oriented, flexible and motivated
MS...
            

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