Service Desk Analyst

Proactive.IT Appointments • Solihull, England, United Kingdom • Posted June 09, 2026

Location Solihull, England

Job Type Permanent

Category Computer Occupations

Posted June 09, 2026

11614SJR
£28k – 32k per year

Service Desk Analyst 

Shifts operating between 8am-6pm

We are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects.

This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services.

Key Responsibilities
Provide first- and second-line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs.

Accurately log support calls and update actions to agreed standards.

Manage high-priority incidents and coordinat...

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