Service Desk Analyst
Location
Taguig, Metro Manila
Job Type
Full-time
Category
Computer Occupations
Posted
June 07, 2026
Responsibilities
- Basic Troubleshooting, conducting diagnostic tests and rectification of faults arising from IT hardware
- Installation, configuration, restoration, upgrade and troubleshooting of IT equipment via remote or onsite.
- Network problem isolation, troubleshooting and problem resolution (check network switch, router and cables)
- Coordination with client or vendor, for escalation to vendor if software application and hardware problem is encountered.
- Assistance in internet connectivity; coordination with Client or ISP for internet connectivity uptime.
- Assist Client on technical evaluation in purchasing new IT equipment
- IT equipment inventory support for proposed devices.
Qualifications
- A Graduate of any IT related courses
- With at least 1 year experience in service desk/ helpdesk support
- Can start ASAP