Service Desk Analyst
As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels.
This will start as a 12 month maximum term role.
What will you be doing?
Operating as the primary point of contact for RAC IT helpdesk support through telephone, online, or face-to-face interactions, ensuring SLAs (Service Level Agreements) are met for all support queries.
Efficiently resolving end-user issues and enquiries promptly, addressing service requests by guiding users to resolve their issues in accordance with established procedures.
Educating and assisting end-users on equipment operation and common troubleshooting techniques, keeping detailed records of faults, solutions, and contact information.
Maintaining a high degree of customer service, adhering to SLAs for all hardware/softw...