Service Desk Analysts

Fujitsu • Wellington, Wellington, New Zealand • Posted June 21, 2026

Location Wellington, Wellington

Job Type Full-time

Category Computer Occupations

Posted June 21, 2026

About the role
This role provides primary Service Desk support that includes:

Incident Management:

Incident detection and recording
Classification of all incidents and 1st / 2nd level support
1st / 2nd level investigation and diagnosis
1st / 2nd level Resolution and Recovery
Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
Incident closure

This role is based in Wellington and offers hybrid working.

Responsibilities and Accountabilities

Key responsibilities will include but not be limited to the following:

Provide End Users with a high level of Customer Service throughout all communications such as initial contact

Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

Provide 1st / 2nd level support for the investiga...
            

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