Service Desk- Bilingue
Location
región centro jalisco, región centro jalisco
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
Service Desk Position
HCL is looking for a Service Desk with below requirements.
Responsibilities- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
- High school (B.Sc. or Diploma)
- 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience is mandatory
- Technical helpdesk or technical call center experience is necessary (6 months)
- Willing to work in 24 x 7 operations.
- Great level of French spoken and written.
- Life insurance
- Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
- Minor Medical Expense Insurance.
- Savings Fund (up to MXN $3,800 monthly)
- Food vouchers (up to ...