Service Desk Consultant II

TrueCommerce • Coventry, England, United Kingdom • Posted June 16, 2026

Location Coventry, England

Job Type Full Time

Category Computer Occupations

Posted June 16, 2026

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.
What you’ll be doing
Owning and managing incidents and service requests from start to finish, including high-priority customer cases

Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows

Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls

Contributing to service quality improvements by identifying recurring issues and preventative actions
What we’re looking for
At least  years of experience in a service desk or technical support role with end-to-end case responsibility

Strong troubleshooting and problem-solving skills across technical systems

Confident commu...
            

Interested in this role?

Click the button below to start your application.

Apply Now