Service Desk Engineer

Reliance High Tech • London, England, United Kingdom • Posted June 18, 2026

Location London, England

Job Type Full-time

Category Computer Occupations

Posted June 18, 2026

Responsibilities
Service Desk & Call Management
Log, categorise, and prioritise Incidents, Service Requests, and Events

Provide first-line Incident diagnosis and resolution.

Act as an escalation point for critical, high-priority, or SLA-breaching incidents.

Contribute to Knowledge Management and Continual Service Improvement.

Maintain up to date technical knowledge through internal and external training provision.
Customer & Stakeholder Communication
Act as a primary point of contact for customers regarding faults, maintenance, and service updates.

Provide clear and timely communication to account managers, and internal stakeholders including our alarm receiving centre.
Engineer & Resource Coordination
Escalate unresolved Incidents in line with Service Desk escalation procedures.

Provide support and background information and alloca...
            

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