Service Desk Engineer

Qtek Systems • Mumbai, Maharashtra, India • Posted May 31, 2026

Location Mumbai, Maharashtra

Job Type Full Time

Category Material Recording, Scheduling, Dispatching, and Distributing Workers

Posted May 31, 2026

 
  Description 
  :  
  Experience and personal qualities:- 
 1-4 year experience in IT or similar customer support/service delivery role
 Excellent customer service skills with a high level of focus on quality
 Ability to communicate in a clear and professional manner
 Problem solving and analytical skills and ability to work under pressure
 Excellent inter-personal skills (verbal and written)
 Clear understanding and interest in current and emerging IT technologies
 Beneficial to have an awareness of the IT industry in general
 An understanding and interest in the use of IT within business functions
 
  Incident Management:- 
 To ensure all calls are updated and resolved within SLA targets.
 To endeavor to provide an Above Customer Expectation service
 Undertake first line resolution activities
 Participate in on-goin...
            

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