Service Desk
Location
guadalajara, mexico metropolitan area
Job Type
Full-time
Category
IT / Computing / Software
Posted
June 04, 2026
Role: Service Desk
Location: Onsite - Guadalajara
Key Skills: Citrix, ServiceNow and VPN
Fulltime Permanent and Remote Position with HCLTech
What you will do:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer’s end users Classify Service Calls according to the specified options.
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.
Skills Requirement:
- 2-3 years of experience in similar role
- Willing to rotate shifts 24/7
- High school certificate
- Customer-focused
- Time availability is required.
- Thorough know...