Service Desk Intern (6 - 12 months)

Lenovo • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia • Posted June 26, 2026

Location Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Type Full-time

Category Information and Record Clerks

Posted June 26, 2026

Description and Requirements
Responsibilities:
The interns will learn the following:
How to serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
Log and manage incidents and service requests in the ITSM tool ServiceNow, BMC Remedy).
Perform initial diagnosis and attempt to resolve issues related to:
Password resets and account access
Email and collaboration tools
Operating system and basic hardware troubleshooting
Network connectivity (Wi-Fi, VPN)
Standard applications Microsoft Office, browsers)
Escalate unresolved issues to L2/ L3 support or relevant teams, following defined SLAs.
Monitor open tickets and ensure timely follow-up and closure.
Maintain detailed and accurate documentation of user interactions and solutions provided.
Provide status updates and communication to users on ticke...
            

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