Service Desk Lead: Frontline IT Support & Team Coach

Wipro • región centro, jalisco, Mexico • Posted June 09, 2026

Location región centro, jalisco

Job Type Full-time

Category Servicio de atención al cliente

Posted June 09, 2026

                A leading digital transformation partner is looking for a Service Desk Lead in Mexico. The role entails supporting service desk agents, managing escalated tickets, and leading engagement initiatives. You will be responsible for performance management, capacity planning, and developing team capabilities. The ideal candidate should have 3-5 years of service desk experience and strong leadership skills focused on customer service excellence.
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