Service Desk Manager

Do you want to help transform the travel loyalty experience for millions of people around the world? Do you want to work with a growing technology team building a high-performance, scalable, and personalized platform?

At arrivia, our goal is to build the best travel content and fulfillment platform for our members. We are looking for a strategic, hands-on Service Desk Manager to oversee our support staff, optimize daily operations, and ensure our global team receives world-class technical assistance.

What You’ll Do:

As the Service Desk Manager, you will lead the charge in defining, designing, and analyzing our service desk operations according to ITIL best practices. You will balance strategic capacity planning with hands-on technical escalation support for end-users, new hires, and executive leadership.