Service Desk Operator
Location
Kimberley, Northern Cape
Job Type
Contract
Category
Computer Occupations
Posted
June 01, 2026
We are seeking a highly skilled Service Desk Operator to join our team. The ideal candidate will have 2 to 3 years of experience as a Service Desk Operator, with expertise in primary interface between the user community and the support staff. This role is based in Kimberly.
Responsibilities and Duties
- Provide telephone support as far as possible before escalating the problem to a qualified support technician.
- Schedule and prioritize support calls for attention by the most appropriate support technician.
- Escalate problem situations as appropriate.
- Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members.
- Research, resolve, and respond to complex support requests.
- Empower customers so that they can make more effective use of the ICT services available to them.
- Participate in team projects ...