Service Desk Specialist

PROS • Mandaluyong, Metro Manila, Philippines • Posted June 17, 2026

Location Mandaluyong, Metro Manila

Job Type Full time

Category Information and Record Clerks

Posted June 17, 2026

A Day in the Life of a Service Desk Specialist at PROS:
Provides day-to-day IT operations support for all company offices in EMEA
Primary responsible for local hardware and software support;
Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM;
Troubleshoot and resolve systems, application, and hardware issues;
Maintain and improve system and process quality through effective documentation and communication;
Ensure high quality services are provided within company’s SLAs;
Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.
Required Qualifications:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:
Experience with supporting Windows 10/11 PCs;
Experience with supporting and maintaining Active Directory / DNS / DHCP;
Exc...
            

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