Service Desk Support Agent

nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3-4 years.

About the Role

We are looking for a proactive and customer‑focused Service Desk Support Agent to be the first point of contact for customer inquiries and incident reports. You will play a critical role in ensuring smooth operations by directing requests to the right teams, tracking service tickets, and escalating issues when necessary. This role is ideal for someone with strong communication skills, service desk experience, and a k...