Service Desk Team Lead

Sourcefit • Quezon City, Metro Manila, Philippines • Posted May 30, 2026

Location Quezon City, Metro Manila

Job Type Full Time

Category Information and Record Clerks

Posted May 30, 2026

TheService Desk Team Leadis responsible for maintaining Team KPIs, team ticket flow and completion, maintaining personal KPIs, and team client satisfaction.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
Service Desk Team Lead
Work from home
Monday to Friday, 6 PM to 3 AM
Training Schedule: Monday to Friday | 9 PM to 6 AM (About 2 weeks)
Minimum Internet Speed Required: 25 MBPS
Travel to the US might be a possibility
Responsibilities:
•Serve as the first point of contact for Tier 1 and 2 Engineers
•Coordination of Ticket Escalation
•Maintain Team KPIs
•Maintain Team Client Satisfaction
•Direct report to Service Des...
            

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