Service Desk Team Leader | Merivale
Location
Australia, New South Wales
Job Type
Full time
Category
Computer Occupations
Posted
June 24, 2026
The Role
We are looking for an experienced Technology Service Desk Team Lead to join the Corporate IT team here at Merivale.
This is a hands-on leadership role, responsible for driving the day-to-day operation of the Service Desk and ensuring our teams across Head Office, venues and business operations receive high-quality, customer-focused IT support.
You will lead a team that supports a fast-paced, multi-site hospitality environment. You will oversee service desk performance, ticket quality, escalations, rosters and service delivery, while helping uplift the team through coaching, mentoring and continuous improvement.
Key Responsibilities
- Lead daily Service Desk operations, coordinating workloads, priorities and service delivery across incidents, requests, access requests and escalations.
- Manage ITSM ticket disciplines including triage, categorisation, prioritisation, assignment, esc...