Service Desk Technician

As part of the One Support team, reporting to a Service Desk Team Leader, you will work in the Stockton On Tees office and be responsible for handling calls, emails and monitoring alerts worldwide to ensure excellent customer service and resolve incidents or dispatch engineers across Europe, North America and Asia Pacific.

Job Duties and Responsibilities

• Cover a rotating shift pattern.
• Handle incoming telephone calls and emails with a high degree of customer satisfaction.
• Respond to monitoring alerts from around the world in a timely manner using the company's ticketing system.
• Work diligently as part of a multi-skilled team.
• Attend training sessions as scheduled.
• Organise communications and conference calls in the event of major incidents.
• Actively contribute to your own development as part of a structured career development programme.
• Comply with Cubic’s values and all company policies, includin...