Service Desk Transformation Consultant
Location
makati, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 08, 2026
The Service Desk Transformation Consultant will deliver technical and functional consultancy during tools/platform implementations. They will also be responsible for driving Business Development by participating in RFPs and providing transformation-related solutions. The candidate should have excellent written, verbal, and presentation skills. They should also be well-versed with Service Desk and End User Computing scope.
Work Experience
- 8 - 10 years of experience in IT Service Desk
- Prior consulting and automation experience is a must
- Prefer trained, certified, and hands‑on experience in automation on platforms like ITSM (SNOW, Remedy), Chatbots, RPA, Nextthink/SysTrack, AppDynamics, and other digital experience monitoring tools
- Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
- Presales/solution experience will be an added advantage ...